Refund & Cancellations Policy

COMPLAINT PROCESS

a. Here at New Color Print (NCP), our overall goal is to make you, our customer, happy. In case you are not satisfied with our products and services, please not do not hesitate to reach out to us - we will do our best to find an appropriate solution. However, when it comes to cancellation of orders we will apply the following conditions:

• If you cancel the order without a special reason, there will be no refund. Upon consideration by New Color Print (NCP), and where production has not yet started, credit for the paid amount may be generated (with any incurred expenses deducted).

• You may cancel the order up to 37 days after the estimated date of delivery if New Color Print (NCP) has failed to deliver within 30 days of such. It is possible that the estimated date of delivery can be recalculated if, for example, re-upload or proof deadlines from the customer's side are not respected.

b. If you wish to cancel the order for any of the abovementioned conditions, you must immediately notify New Color Print (NCP) in writing. If you have already received your goods, they must be returned in their original packaging, in an unused condition and the full quantity. No refunds can be made until the products and services have been returned in full.

c. Except in the case of faulty products and services which breaches the statutory guarantees set out under the Consumer Protection (Fair Trading) Act (Cap. 52A) of Singapore, complaints will only be considered if the issue is raised to New Color Print (NCP) within 7 days from the delivery date.

 

REPRINT AND RETURNS

d. Reprinting of defective products and services may be an option if feasible. For this to occur, you must return the full quantity of the defective goods. Production lead-times of reprints would stay the same with no artwork changes being permitted.

e. If there are no special reasons for return, then returned items will not be accepted.

REFUND

f. Only the same payment method or bank account that was used to make payment will be accepted to issue a refund. This will need to be approved by New Color Print (NCP) management and will be processed within 14 days.

LIMITATION OF LIABILITY

g. To the extent permitted under applicable laws and regulations, NCP liability for any failure to comply with applicable laws and regulations or for any claims against us by you is limited to:

• (i) Replacement of the goods or resupply of the products and services (as the case may be) or alternatively and in our sole and absolute discretion, replacement or supply of what we would deem to be an equivalent products and services); 
• (ii) Repair of any defective goods;
• (iii) payment of the cost of replacing the goods or acquiring what we would deem in our sole and absolute discretion to be equivalent goods or services; or
• (iv) Payment of the cost of repairing the defecting goods.