Shipping policy

DELIVERY ADDRESS

a. The order will be delivered to the provided shipping address as soon as it is ready.

b. The shipping address must be provided when submitting the order.

c. You may only change the shipping address in special cases and in consultation with NCP, depending on the state of production.

d. NCP will ensure that the order is delivered to the provided address. If the provided address is incorrect or out of date, NCP is not responsible for any costs incurred in delivering the order.

e. Some delivery services may call before delivery, and only deliver if details can be confirmed. If possible, please provide a phone number that is monitored outside of business hours to ensure timely delivery.

 

WAY OF TRANSPORT/INSTALLMENTS

f. NCP reserves the right to decide which method of transport to use along with the appropriate delivery service.

g. NCP will decide if the order is to be shipped in one package or separate instalments. In the unlikely event that an instalment is delayed, you agree that this is not grounds to return any other instalment.

 

LEAD TIME NOT SUBSTANTIAL TO CONTRACT

h. NCP will do its best to ensure delivery within the promised delivery window. Our current punctuality rate is 80 % and we aim to improve it with every delivery.  However, NCP will not be liable for any loss or expenses arising from any delay.

 

ACCEPTANCE, PROOF OF DELIVERY, FIRST CHECK

i. You agree to inspect the received products and services on delivery confirming that they are free from any apparent defects or damage.

j. If upon inspection, you notice that the products and services are damaged, you must specifically note the damages and send a signed version immediately to NCP within 7 days of delivery.

k. NCP will not consider any complaints about defects or damaged goods after 7 days have passed after delivery.

l. You agree to not refuse delivery based on a short or delayed delivery of an instalment.

 

RECALCULATION OF DELIVERY DATE

m. Some factors outside of NCP control may delay your shipping date. It is possible to prevent most of these issues by being responsive to queries by NCP or the delivery company. Therefore, NCP offers a free SMS service for delivery reminders and changes to keep you updated.

n. Common actions that lead to a delay in receiving your goods:

  • Late submission of documents relating to your payment method (e.g. confirmation of bank transfer);

  • Re-uploading your artwork after the artwork deadline has expired;

  • Uploading artwork which is faulty and needs to be corrected;

  • Late approval or non-approval of proof prints or online proofs;

  • False, inaccurate, out of date, or incomplete delivery address or other required information.

o. NCP will not be held accountable for any costs relating to these above-mentioned actions.